Refund Policy

1. Overview

At FlipDistro, we are committed to providing a transparent and fair refund policy. This policy outlines the circumstances under which refunds may be granted for subscription plans, marketplace transactions, and other services offered on our platform.

2. Subscription Plans

FlipDistro offers Free and Pro subscription tiers. The following refund rules apply:

• Pro Plan – Monthly: Refunds are available within 7 days of the initial purchase if you have not used any paid features. After 7 days, no refund will be issued for the current billing cycle.
• Pro Plan – Annual: A prorated refund may be issued within 14 days of purchase if the service has not been substantially used.
• Free Plan: No charges apply; no refunds are necessary.

3. Marketplace Transactions

Payments made to marketers through the FlipDistro Marketplace are processed via our escrow system. Refund eligibility is as follows:

• Before Campaign Start: Full refund available if the marketer has not yet commenced work.
• Campaign In Progress: Partial refunds may be considered based on work completed, at FlipDistro's discretion.
• Completed Campaigns: No refunds are issued for completed and delivered campaigns.
• Disputed Campaigns: Raise a dispute within 7 days of campaign completion. FlipDistro will mediate and may issue a partial or full refund depending on the outcome.

4. Music Distribution Fees

Once a release has been submitted and approved for distribution to streaming platforms, distribution fees are non-refundable. If a release is rejected by our moderation team before distribution, any applicable fees will be refunded in full.

5. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your registered email address
• Transaction ID or payment reference
• Reason for the refund request
• Any supporting evidence (screenshots, communication logs)

Contact us at: support@flipdistromusic.com

6. Refund Processing Time

Approved refunds are processed within 5–10 business days. Funds will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider.

7. Non-Refundable Items

• Platform fees (5% marketplace service charge)
• Completed and delivered marketing campaigns
• Releases already distributed to streaming platforms
• Custom ISRC or UPC codes once issued

8. Contact Us

If you have any questions about this Refund Policy, please contact us at support@flipdistromusic.com.